Delivery and Returns

Last updated: July 30, 2026

Delivery

We offer complimentary express delivery across the United Arab Emirates.
Estimated delivery time: 24–48 hours from confirmation. Times are estimates and may vary during peak periods, public holidays or for remote areas.
Orders are processed within 4 business hours of confirmation.
We currently deliver within the UAE only.
Cash on delivery is available across the UAE for a flat fee of AED 25 per order.
You will receive tracking details by email and WhatsApp once your order is dispatched.

Returns: you may return eligible items within 7 days of delivery for a refund.
Exchanges: you may exchange eligible items within 14 days of delivery.
Items must be unused, undamaged, and returned in their original packaging with all accessories (case, cloth, documentation).
To start a return or exchange, WhatsApp +971 56 620 3803 with your order number and we will arrange collection.
Returns are free of charge — we cover the cost of collection.

Once we receive and inspect your return, we will notify you of approval.
Card payments: approved refunds are issued to your original payment method within 3–5 business days.
Cash-on-delivery orders: approved refunds are issued as store credit, valid for 12 months and usable on any product.
Delivery is complimentary, so no delivery charges apply to refunds. The AED 25 cash-on-delivery fee is non-refundable.

Items that have been worn, damaged, or returned without their original packaging and accessories.

If your order arrives damaged, faulty or incorrect, contact us within 2 days with photos and we will arrange a replacement or a full refund at no cost to you. In these cases a cash refund is available regardless of how you paid.

Contact: +971 56 620 3803 · support@sunglasshub.ae

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