FAQs

Last updated: July 30, 2026

Are your products authentic?

Yes. All eyewear sold by Sunglass Hub is 100% authentic, sourced through established distribution channels rather than unverified resellers. Every pair arrives with its manufacturer's case and documentation.

Which areas do you deliver to?

We deliver across the United Arab Emirates with complimentary express delivery. We do not currently ship internationally.

How long does delivery take?

Most orders arrive within 24–48 hours of confirmation. Orders are processed within 4 business hours, and you'll receive tracking details by email and WhatsApp.

What payment methods do you accept?

We accept credit and debit cards, and cash on delivery. All online payments are processed securely.

Can I pay cash on delivery?

Yes, cash on delivery is available across the UAE for a flat fee of AED 25 per order.

What is your return and exchange policy?

You can return eligible, unused items in their original packaging within 7 days of delivery for a refund, or exchange them within 14 days of delivery. See our Delivery & Returns page for full details.

How do I start a return or exchange?

WhatsApp us at +971 56 620 3803 with your order number and we'll guide you through it.

Do you have a physical store?

We operate online only, serving customers across the UAE. This keeps our overheads low and our pricing honest.

How can I contact you?

WhatsApp us at +971 56 620 3803 or email support@sunglasshub.ae. We're available daily from 12:00 to 21:00 and aim to respond within 4 hours.